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            Customer Communications                               ePresentment and Payment
            Management (CCM)                                      Experience a streamlined approach to


            Offer your customers more choices.                    offering multiple payment options.
                                                                  Given the choice, more consumers are choosing to receive
            Ricoh Customer Communications Management delivers
            an efficient alternative to designing and managing a CCM   bills, statements and other communications electronically.
            platform in-house. With the flexibility and scalability to meet   RICOH ePresentment and Payment lets you help your
            your business needs, RICOH CCM is a powerful, modular   customers keep up with consumer preferences without
            platform for both on-premise and cloud-based deployments.   the strain on resources that building and managing
            Our mission is not merely to build a CCM solution to meet   your own system entails. Deliver the benefits of modern
            your goals, but to help you continually evaluate actual   communications, including improved revenue management.
            performance against anticipated ROI to drive ongoing   Seamless technology, combined with our team’s deep
            improvement. Unlike other software that is licensed on a   expertise, brings your new payment solution to market
            per-seat basis or purchased outright, our solution, based   fast. From defining needs across your organization to full
            on an annual subscription, is priced according to the exact   implementation, our end-to-end solution to adopting a
            amount of output you produce.                         range of new presentment and payment services includes:
                                                                   •  Online
                                                                   •  Mobile
                                                                   •  Text message (SMS)
                                                                   •  Interactive voice response (IVR)
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